SHOP NOW

 Loading... Please wait...

Shipping & Returns

Please read the following disclaimers about shipping, handling, and return policies carefully and feel free to reach out with any questions or concerns to orders@deepsouthfibers.com about your orders.

Domestic Shipping Expense

Domestic pattern orders over $200 ship for free. Pattern orders under $200 are standardized according to the chart below.

 
Order Total* <$75 >$75 to $110 >$110 to $145 >$145 to <$200 $200+
S&H <$9 <$12 <$15 <$19 free

*These pricing estimates/limits are for pattern only orders. Books are excluded from free shipping and have associated shipping expenses added to the shipping total. If you order $200+ dollars worth of patterns and 2 copies of most books, your shipping and handling total will be $6, even though the true cost of shipping will be considerably more.

**Patterns, books, and all other printed products are shipped via FedEx Ground, FedEx 2Day, USPS Priority Mail, or USPS First Class Mail. We select the option most cost effective and timely for each order. You may request a specific service, for a particular order or ongoing. You may be asked to pay the difference if it is found to be notably more expensive. Please see "Shipping Requests" below for more information.

***Book shipping charges are a high end estimate based on small orders and may be adjusted to a lower amount upon invoicing and payment collection. If a book has a minimum (3) and you would like less than the minimum (1-2 of that book), please leave a note on your order indicating such. This may affect shipping prices in either direction, but we will do our best to accommodate.

****For large book orders, the website estimate of the shipping will likely be in excess. If you would like a final estimate of the shipping cost before authorizing payment of any form, please select the "Click-It" option in check out to be invoiced and provide payment upon shipping quote.

 

International Shipping Expense

Because international shipping is expensive, we actively explore the most cost effective solutions. Orders over 5 kilograms or 11 pounds qualify for large shipping discounts via FedEx International Priority and FedEx International Economy. Smaller shipments are shipped via USPS Priority Mail or USPS First-Class mail. The website shipping estimate may be excessive, but the final invoice and payment collection will indicate the true shipping cost. If you would like a final estimate of the shipping cost before authorizing payment of any form, please select the "Click-It" option in check out to be invoiced and provide payment upon shipping quote.

Shipments to Canada are shipped via FedEx International Ground, USPS Priority Mail, or USPS First-Class Mail. The website estimates shipments to Canada separately than other countries, but the estimate may still be a little high on pattern orders.

Returns Policy

As a print-on-demand distributor, we do not accept returns unless we have made an error and must make it right or if we have negotiated consignment in advance. 

Damaged in Transit

We are happy to file a claim for your damaged order/products and apply store credit to your account, but you must follow the terms below:

If your order is damaged via FedEx Ground, FedEx 2Day, USPS First Class, or USPS Priority Mail, you must take pictures immediately upon arrival of the box and products. Do not throw away the package or contents, as claims often must be confirmed at the carrier location for the claim to be honored. Once you have your pictures, email the evidence to orders@deepsouthfibers.com by the next business day. If you are in the United States or Canada, we will give you a call and follow-up by email. If you are international, we will follow-up by email. 

We understand how these things can negatively impact your business and we want to handle it promptly for you. However, if you throw away the box or give away the products so there is no possibility of a successful claim, we cannot offer you store credit. If the claim is not honored because these items were discarded and not available to bring to the carrier location for assessment, and we have already issued a credit to your account, we may remove the credit or decline a future credit if it has already been used.

USPS Media Mail is not a shipping option we use unless requested by a customer and the customer understands the trade-off of the lower shipping cost. We cannot file claims or offer store credit on orders shipped via USPS Media Mail as this is not an insured shipping option, nor among our standard shipping selections. Further, for orders billed to your FedEx or UPS account, we also cannot file the claim or offer store credit. However, we will gladly provide any documentation you may need for your claim, as the shipping purchaser.

Shipping Requests

There are many reasons that a customer may prefer a certain carrier or service for their shipping option. We will do our best to honor any shipping request given with enough notice. Please reach out to orders@deepsouthfibers.com with your request before or right after the order is placed as well as add a note on the order. You will receive a response email. If this is an ongoing request, the email is only necessary for the original order. After that, please include the note on your order for any request previously discussed. Please define if you would like to receive a PayPal invoice or pay with a card on file if there is any increase in estimated cost due to a special request. 

Packaging

All wholesale orders are shrink-wrapped flat and placed in a box with as little movement as possible to ensure a safe delivery. If the order is very small, it may be shrink-wrapped between cardboard sheets and in a padded envelope with “DO NOT BEND” stickers on either size. Packages over 35 pounds will have a “HEAVY” sticker adhered to at least two sides as well as have padding at the bottom of the box to protect from most drops in transit. Please reach out of your packaging is substandard for any reason, as we are happy to accommodate on your next order whenever possible.

If you have a request, question, or concern about how your order has been or will be packaged, please reach out to orders@deepsouthfibers.com.   

SHOP NOW