Please read the following disclaimers about shipping, handling, and return policies carefully and feel free to reach out with any questions or concerns to orders@deepsouthfibers.com about your order.
Returns Policy
As a print-on-demand distributor, we do not accept returns unless we have made an error and must make it right or if we have negotiated consignment in advance.
Damaged in Transit
We are happy to file a claim for your damaged order/products and apply store credit to your account, but you must follow the terms below:
If your order is damaged via FedEx Ground, FedEx 2Day, USPS First Class, or USPS Priority Mail, you must take pictures immediately upon arrival of the box and products. Do not throw away the package or contents, as claims often must be confirmed at the carrier location for the claim to be honored. Once you have your pictures, email the evidence to orders@deepsouthfibers.com by the next business day. If you are in the United States or Canada, we will give you a call and follow-up by email. If you are international, we will follow-up by email.
We understand how these things can negatively impact your business and we want to handle it promptly for you. However, if you throw away the box or give away the products so there is no possibility of a successful claim, we cannot offer you store credit. If the claim is not honored because these items were discarded and not available to bring to the carrier location for assessment, and we have already issued a credit to your account, we may remove the credit or decline a future credit if it has already been used.
USPS Media Mail is not a shipping option we use unless requested by a customer and the customer understands the trade-off of the lower shipping cost. We cannot file claims or offer store credit on orders shipped via USPS Media Mail as this is not an insured shipping option, nor among our standard shipping selections. Further, for orders billed to your FedEx or UPS account, we also cannot file the claim or offer store credit. However, we will gladly provide any documentation you may need for your claim, as the shipping purchaser.
Shipping Requests
There are many reasons that a customer may prefer a certain carrier or service for their shipping option. We will do our best to honor any shipping request given with enough notice. Please reach out to orders@deepsouthfibers.com with your request before or right after the order is placed as well as add a note on the order. You will receive a response email. If this is an ongoing request, the email is only necessary for the original order. After that, please include the note on your order for any request previously discussed. Please define if you would like to receive a PayPal invoice or pay with a card on file if there is any increase in estimated cost due to a special request.
Packaging
All wholesale orders are shrink-wrapped flat and placed in a box with as little movement as possible to ensure a safe delivery. If the order is very small, it may be shrink-wrapped between cardboard sheets and in a padded envelope with “DO NOT BEND” stickers on either size. Packages over 35 pounds will have a “HEAVY” sticker adhered to at least two sides as well as have padding at the bottom of the box to protect from most drops in transit. Please reach out of your packaging is substandard for any reason, as we are happy to accommodate on your next order whenever possible.
If you have a request, question, or concern about how your order has been or will be packaged, please reach out to orders@deepsouthfibers.com.